Customer Terms
ReadyForMRI — Customer Terms
These Terms apply to consumer purchases and personal use of ReadyForMRI. Seller: FOTOOL LTD (trading as ReadyForMRI), company no. 11046581. Registered office: 1053 London Road, Leigh-On-Sea, Essex, England, SS9 3JP, United Kingdom. Contact: [email protected]. Privacy: [email protected].
The version presented and accepted at checkout is the version applicable to that purchase, subject to mandatory applicable law.
1. What ReadyForMRI is
ReadyForMRI is a self-guided educational program for adults aged 18 or over preparing for an MRI scan. The current Core program provides seven guided preparation recordings plus an optional MRI Day recording, a scan-date-linked preparation schedule, breathing and other preparation tools, and ways to save a plan, selected techniques and questions for your MRI team. Additional audio practices, MRI sound examples or a bonus PDF guide are included only where the particular offer expressly lists them and they are actually supplied.
The program is not medical care, diagnosis, therapy or treatment and does not replace your clinician's or MRI center's instructions. It does not promise to remove anxiety or guarantee that an MRI will be completed.
2. Price and purchase
The binding price is the total amount clearly displayed before you confirm and pay for the order, including any mandatory taxes and fees that must be charged. Prices may differ under valid promotional, gift, country-specific or partner offers. Banks and card issuers may independently charge conversion or foreign-transaction fees outside our control.
Purchases are one-time payments. ReadyForMRI does not automatically renew subscriptions or make recurring charges. A lower price introduced after your purchase does not automatically reprice your completed order, except where required by law or to correct a billing error.
3. Access period
Unless the offer says otherwise before payment, each completed purchase gives 12 calendar months of access from successful payment and provision of access. Access may end at the end of that period; it does not renew or charge you automatically.
A new access period requires a separate affirmative purchase. Future pricing, content and features may change.
4. Buying as a gift
You may purchase access for another adult through our gift-purchase process. The recipient uses the email address designated in the purchase and must complete the required account-verification process. The recipient's access period runs from the confirmed paid grant, not from when the invitation is first opened. Please check the recipient's email address before payment.
A gift includes a bonus PDF guide only if the accepted offer expressly includes that guide and it is actually supplied as described. You may also include an optional personal message. Personal accounts and access credentials must not be publicly shared or resold. Refunds, fraud or a legally valid cancellation of the underlying purchase may affect the recipient's access. Gift communications and applicable privacy rights are described in our Privacy Policy.
5. Immediate supply of digital content
ReadyForMRI is intended to provide paid digital access promptly after successful payment. Where consumer law requires it, before immediate digital supply begins we ask you expressly to consent to immediate access and to acknowledge that doing so may cause the ordinary statutory right to cancel a distance purchase to be lost once supply begins.
Where required, your purchase confirmation is provided on a durable medium, such as email, with the contract information and the consent/acknowledgement given at checkout. If mandatory conditions are not satisfied, statutory cancellation rights continue to apply.
6. Refunds and consumer rights
There is no blanket “no refunds” rule. Your rights depend on the applicable law, the nature of the request and whether digital supply has lawfully begun. If content is faulty, materially not as described, unavailable, or otherwise breaches mandatory consumer rights, you may have rights to a remedy such as repair, replacement, price reduction or refund.
See our Refund Policy for how to request support and a refund. Neither document limits statutory rights that cannot lawfully be excluded. Requests: [email protected].
7. Updates to the program
ReadyForMRI may update its materials, guided audio, tools, presentation, design and technical components during the access period, including for product improvement, compatibility, security and legal compliance. A particular individual screen, file or interface is not promised to remain identical throughout the access period unless it was an express material feature of the purchase.
Changes must remain consistent with applicable consumer rights and with the substantive features promised in the offer.
8. Personal use and account security
Access is personal, non-transferable and for non-commercial use by the purchaser or designated gift recipient. You must not share account credentials, publicly distribute paid content, resell access, attempt to bypass security controls or interfere with the service.
Where reasonably necessary, we may temporarily restrict an account to investigate suspected fraud, security breaches or serious misuse, and take proportionate further action where legally permitted. Your mandatory rights are not affected.
9. Health, MRI safety and emergencies
The MRI center's instructions always take priority over general preparation suggestions. Equipment, head coils, positioning, signal devices, duration, music, pauses and stopping procedures vary.
Questions about medical suitability, implants, contrast material, fasting, medication, sedation, pregnancy or scan results should be addressed to a qualified healthcare professional or the MRI center. Never disregard individual clinical instructions because of content in ReadyForMRI.
ReadyForMRI is not an emergency assistance service. In an emergency, contact the appropriate local emergency service.
10. Internet access and availability
An internet connection is required to buy access, sign in, verify entitlement, sync information where available and stream Core 7+1 audio. On supported devices you may prepare a limited, time-bound offline essentials pack (for example, a saved plan, staff card and selected techniques). This pack does not include the eight Core English audio recordings and lasts no longer than its communicated local lease or your current paid entitlement. Offline operation may require periodic reconnection and does not override your MRI center's device instructions. We take reasonable steps to maintain availability, but service may occasionally be interrupted for maintenance or matters outside our reasonable control, subject to any obligations imposed by law.
11. Changes or discontinuation of the service
We may reorganize, replace or discontinue portions of the program. If we discontinue the substantial paid service before the end of an active paid access term without a reasonably equivalent alternative, we will provide the remedy required by applicable law, which may include equivalent access or an appropriate refund for unused time.
12. Rights in content
Content, software, designs, audio, video, trademarks and the PDF guide belong to FOTOOL LTD or relevant licensors unless otherwise stated. Your purchase grants a limited personal right to use them during your valid access period; it does not transfer ownership of intellectual property.
13. Liability
FOTOOL LTD is responsible where applicable law makes it responsible. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
To the extent permitted by applicable law, we are not responsible for losses that were not a reasonably foreseeable result of a breach, for business losses relating to a product purchased for personal consumer use, or for independent clinical decisions of third parties. This does not exclude liability where the law makes us responsible for a service failure.
14. Previous purchases and new offers
Each completed purchase is governed by the terms and material details displayed and accepted for that purchase. New promotions, partner arrangements, prices and content do not retrospectively change a completed purchase.
15. Changes to these Terms
We may publish revised Terms for future purchases. The version accepted for a particular purchase remains an important record of that purchase; changes will not retrospectively remove rights already acquired where that would be unlawful. We may make reasonable updates required by law, security or proportionate changes to the service.
16. Governing law
These Terms are governed by the laws of England and Wales, to the extent permitted by applicable law. If you are a consumer in another jurisdiction, you retain any mandatory consumer rights or jurisdictional protections that cannot legally be excluded by choosing English law.
17. Contact
FOTOOL LTD, trading as ReadyForMRI
Company number 11046581
1053 London Road, Leigh-On-Sea, Essex, England, SS9 3JP, United Kingdom
Email: [email protected]
FOTOOL LTD · Company number 11046581