Refund & Cancellation Policy
ReadyForMRI — Refund & Cancellation Policy
This policy explains refunds, cancellations and your rights when buying digital access to ReadyForMRI from FOTOOL LTD. It should be read with our Customer Terms.
1. One-time purchase, not a subscription
ReadyForMRI is purchased by a single payment for a fixed 12-month access period. There is no automatic renewal and no recurring subscription to cancel. The access period ordinarily begins after the payment is confirmed and access is provided.
2. Changing your mind and immediate digital supply
Applicable consumer law may provide a right to cancel a distance purchase within a statutory period.
For UK consumers, digital content supplied online may be made available during the usual 14-day cancellation period only following the required express consent and acknowledgement of the effect on cancellation rights. Where validly obtained, the ordinary right to cancel because you changed your mind can be lost when digital supply begins. The required consent and acknowledgement must also be properly confirmed on a durable medium where the law requires.
If the legal conditions have not been met, the statutory cancellation right may continue to apply. Other countries and states may give different non-waivable rights. We will not refuse a legally required refund by relying on an invalid waiver.
3. If the content is faulty or not as described
If paid access is not provided, the digital content materially differs from what was promised, there is a serious persistent fault, or your mandatory consumer rights have otherwise been breached, contact us. We will assess the issue and provide the remedy required by applicable law, which may include restoring access, repair, replacement, price reduction or refund.
You do not have to disclose personal health information to request a billing or access remedy.
4. How to request a refund or cancellation
Email [email protected] and include the purchase email and enough transaction information to locate the payment (for example, the payment date or receipt number). Describe whether the request concerns cancellation, duplicate billing, access not delivered, a defect, or another issue.
Please do not email your full card number, MRI report, or medical history. We may seek reasonable identity verification to protect the payer and the gift recipient.
We review requests fairly, apply the law relevant to the purchase, and explain the result. We may grant an additional discretionary refund where appropriate; this does not create an automatic refund promise for all purchases.
5. Timing and payment method
Where a refund is due, we process it without undue delay and within any mandatory legal period. For a UK digital-content refund under section 45 of the Consumer Rights Act 2015, this ordinarily means no later than 14 days after we agree that the consumer is entitled to a refund, using the original payment method unless the consumer expressly agrees otherwise and without any prohibited refund fee. The payment provider or bank may take additional time to reflect a completed refund.
We do not charge a fee for a refund where such a fee is prohibited by law.
6. Effect of refunds on access
A fully refunded paid order normally ceases to support paid access. This also applies to a gift purchased under that order; the recipient may lose access after the full refund. We will take account of any legal obligations that prevent immediate termination in a specific case.
A price reduction or partial refund does not automatically mean a complete loss of access; the agreed or legally required remedy determines the treatment.
7. Gifts
The purchaser is the person who paid and is ordinarily the person requesting an order refund, subject to mandatory rights held by the recipient or other relevant person. We may need to notify the recipient if their paid access is affected. Gift invites do not turn a one-time purchase into a subscription.
8. Contact and rights
FOTOOL LTD, company no. 11046581
1053 London Road, Leigh-On-Sea, Essex, England, SS9 3JP, United Kingdom
Nothing in this policy overrides non-waivable consumer rights under the laws applicable to you.
FOTOOL LTD · Company number 11046581